Exchanges & Returns | DENIM CoLAB
We stand behind our garments and want you to love them as much as we do. As such, we provide the flexibility to return items within 30 days of your order purchase date. Please ensure items are in a condition that the next customer will be happy to receive (unworn, unaltered, unwashed, undamaged and include all original packaging & tags). Items purchased online may be exchanged in store and we welcome the opportunity to provide you with the attention required to have you walking away in your new favourite denim piece.
1.) DENIM CoLAB credit voucher with free return shipping, or
2.) A refund in the original form of payment less return shipping fee
1.) DENIM CoLAB credit voucher with $15 return shipping, or
2.) A refund in the original form of payment less a return shipping fee
Please note: refunds do not include the cost of initial shipping.
How to Return an Item
Parcel Point take care of our returns as they offer the flexibility of +1,500 locations such as your local pharmacy, newsagency or convenience store that are open after usual business hours. Please email firstname.lastname@example.org to make arrangements.
You will be sent a link to complete your return. Please select the most convenient location, print your label and package your item(s) into the original parcel packaging or suitable new packaging.